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IP Telephony Glossary – 20 Acronyms Every Call Centre Manager Should Know!

There are many acronyms used within the call centre industry, these can often be very confusing for those people new to the field. The purpose of this article is to therefore explain all of the common buzzwords, jargon and abbreviations that will be found as soon as people start talking about call centres.
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What Are the Differences Between an IP Telephony Network and the PSTN?

IP telephony (Internet Protocol telephony) uses the internet to deliver calls as packets of data on shared lines. Also know as VOIP it is the real-time transmission of voice signals over the internet or private data network.
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Fundamentals of a High Quality Voice Network

Given that many business operations would grind to a halt if their telecommunications services developed a significant fault, or failed altogether, the importance of a reliable and high quality voice network cannot be understated. Given this fact, below are some fundamental requirements of a high quality voice network, which should be considered before contracting with any supplier of telecommunications service.
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Network Performance: Why CPS is the Wrong Measure

One of the most common questions asked by customers of VoIP networks is "What level of CPS can your network handle?" CPS, or Calls Per Second is a term used widely in today's telecoms industry; you'll hear it in business meetings, presentations, sales pitches and in the conversations between technical network staff. But as it turns out, the number of calls per second is not actually the best indicator of network performance or call capacity. We got together with Simon Sharman, Technical Director at Nexbridge, to get the facts straight.
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The T.38 Fax Relay Standard – A Brief Overview.

Fax, also known as facsimile, involves the transmission of scanned material via electronic signals through a telephone system. Once this information has been transmitted, the device receiving the information (typically a fax machine) will convert the electronic signals into an image. The use of fax machines to transmit images and information has declined over recent years due to the emergence of internet based technologies such as email, however, there are many industries that still rely on faxes to transmit information such as financial records and signed contracts.
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SIP, VoIP, Trunks and Gateways: Acronyms and Jargon Demystified

SIP is an acronym for Session Initiation Protocol. SIP can be described as a signalling protocol that is used for controlling communication sessions over Internet Protocol (IP). Examples of the types of communications sessions controlled by SIP include voice and video calls, instant messaging, and online games. The SIP protocol can be used for creating, terminating, and modifying sessions that can consist of several media streams.
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