arrow_back_ios Back to blog

Call Agent

10 Essential Customer Service Skills For Call Agents

/ For Call Centres, Telecoms & Data

Call centre agents are on the front lines of customer service, appointed with the demanding duty of pleasing and appeasing customers. With countless scenarios which may arise during a customer service exchange, it is vital that agents be versatile and equipped with a strong skill set in order to handle the complexity of the task. Below are the top ten customer service skills which agents should all posses in order deliver the best service possible to their clients.
Read more

How to be the best telemarketer

/ Telecoms & Data

The role of a telemarketer is to sell a product or service over a telephone call. These sales agents only have a few seconds to convince a potential client to remain on the line, therefore it is important for them to evolve a strong set of sales skills. The most successful telemarketers are those who truly know their products and hold the ability to answer detailed and complex questions about them.
Read more