arrow_back_ios Back to blog

call recording

Why Use SMS to Reach Your Client Base?

/ Bulk SMS Delivery

With the continual and fast paced development of mobile communications we see today, businesses need to keep track of, and capitalise on the ways their customers communicate whilst on the move. But despite the huge growth in the use of instant messaging applications such as Whatsapp and Skype, using SMS is still thought to be one of the best ways to broadcast a written message to a large client base.
Read more

What Is IDA?

/ For Call Centres, Interconnect

In order to stay competitive in business, it is essential to have a choice of suppliers so that you are always able to source the best prices, and this is particularly true in the telecommunications industry where prices can fluctuate considerably between providers every month for landline and mobile calls. Therefore, having a choice of telecommunications providers can offer significant cost savings for any business, but it is having the power to choose which calls to send to each provider that is an extremely valuable commodity - that is where IDA can help.
Read more



As British Businesses Reaffirm Local Outsourcing, What Does the Future Hold for UK and Indian Call Centres?

/ For Call Centres, Interconnect, Telecoms & Data

Over the past couple of decades, we have seen the call centre boom take place in India as centres moved there from more developed countries like the UK. This huge growth has several explanations; firstly the cheapness of using call centres based here, which helps increase companies' incomes. In the UK, the average salary for a worker in a call centre is around £12,500 per year, whereas in India this is just £1,200. The boom was also encouraged within India as it was seen by many as a road to development and a good opportunity for graduates to find work. There is also the wealth of English-speaking workers, with more in India than in the UK and USA combined.
Read more

Predictive Diallers – They’re Only as Good as Your Data

/ For Call Centres

A dialler will call a list of telephone numbers that have been uploaded to it and then connect the call to a person that works within the call centre, typically referred to as an agent. A predictive dialler takes this concept a step further by using complex algorithms that are designed to reduce the amount of time that an agent will spend waiting for the next call, whilst reducing the chances of a call being made to somebody and there being no agent to speak with them.
Read more


How Are UK Call Centres Managing PCI Compliance Issues?

/ For Call Centres, TPS Compliant

The Payment Card Industry Security Standards Council (PCI SSC) was formed in September 2006 with the purpose of improving the security of credit / debit card information throughout the process of a card transaction. The Payment Card Industry Security Standards Council are responsible for application and management of the Payment Card Industry Data Security Standard, which is the standards and requirements that are used to ensure that all organisations that process, store, or transmit their customers' card information, do so in a secure environment. PCI compliance applies to any organisation that processes payment via credit or debit card, regardless of their size.
Read more


The T.38 Fax Relay Standard – A Brief Overview.

/ For Call Centres, Interconnect, Telecoms & Data

Fax, also known as facsimile, involves the transmission of scanned material via electronic signals through a telephone system. Once this information has been transmitted, the device receiving the information (typically a fax machine) will convert the electronic signals into an image. The use of fax machines to transmit images and information has declined over recent years due to the emergence of internet based technologies such as email, however, there are many industries that still rely on faxes to transmit information such as financial records and signed contracts.
Read more