Call Recording and UK Legislation
Call recording is a process where a party will record a conversation over the telephone. There are many reasons why this is useful;
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call recording
Call recording is a process where a party will record a conversation over the telephone. There are many reasons why this is useful;
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Contact Centre Call Recording – Premise vs Hosted Solutions
Call recording is a call management feature that allows both inbound and outbound telephone calls to be recorded, and stored on a server for retrieval at a later date. Call recording is of critical importance to all call centres as it represents the only real way of confirming what was said or agreed, and by whom during a telephone call. Furthermore, it is an essential for every contact centre to record calls as it is the only real way of monitoring and correcting the performance of call centre agents. In some business sectors, it is a legal or industry requirement that all calls are recorded. For the reasons outlined above, it is difficult to imagine a situation where a call centre wouldn't record their calls - the only real question is whether to use a premise or hosted solution.
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