compliance

Preparing for the General Data Protection Regulation

Wednesday, June 7th, 2017 / Laws and Regulations, News and Updates

In the wake of the WannaCry cyberattacks, being vigilant and careful with online security, particularly where it pertains to individuals’ personal data, is more relevant and crucial than ever. There can be no hiding from the fact that cybercrime poses a very real, very serious, and potentially catastrophic threat. If this weren’t reason enough to tighten your attitude to your customers’ personal data, the EU will soon be ensuring that you do so. There is now less than a year remaining the EU General Data Protection Regulation (GDPR) replaces similar data protection directives the EU implemented in 1995. By 25th May 2018, your company must be fully compliant.
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ePrivacy Rules Set to Change

Saturday, April 22nd, 2017 / Laws and Regulations, News and Updates

The next couple of months are expected to bring a number of key changes - especially following the surprise announcement of a general election taking place on the 8th June. One change, though, has come with a little bit more warning, which means businesses should take the necessary steps to ensure that they are ready for them. Pleading ignorance will not be an excuse!
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TPS on the BBC – What Panorama Had to Say About UK Cold Calling

Wednesday, November 19th, 2014 / For Call Centres, TPS Compliant

On Monday 2nd July 2012, the BBC aired the Panorama programme - Call Centres Undercover. One of the main themes that this programme explored was the Telephone Preference Service, and whether or not they were achieving their goal of preventing unsolicited calls being made to individuals and businesses that had registered with the TPS service.
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How Are UK Call Centres Managing PCI Compliance Issues?

Wednesday, October 22nd, 2014 / For Call Centres, TPS Compliant

The Payment Card Industry Security Standards Council (PCI SSC) was formed in September 2006 with the purpose of improving the security of credit / debit card information throughout the process of a card transaction. The Payment Card Industry Security Standards Council are responsible for application and management of the Payment Card Industry Data Security Standard, which is the standards and requirements that are used to ensure that all organisations that process, store, or transmit their customers' card information, do so in a secure environment. PCI compliance applies to any organisation that processes payment via credit or debit card, regardless of their size.
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