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Customer Complaints

4 Tips to Calm Irate Customers

/ For Call Centres, Telecoms & Data

All of us have experienced dissatisfaction in a particular product or certain service at some point in our lives. That unsettling feeling that we have been lied to and taken for a fool. Although some of us may be able to let these feelings pass very quickly, there are a number of people who find it very difficult to just let and insist on making those they feel responsible aware of how they feel. Of course, if a customer hasn’t received the standards which they were promised then they are entirely within their rights to raise this issue with a number of staff, however, handling irate customers is one of the greatest challenges for businesses to face.
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