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fps compliance

Setting Up a Virtual Call Centre? 10 Things to Consider.

/ For Call Centres, Interconnect

A virtual call centre is a call centre that operates with all of the organisation's employees are geographically dispersed instead of working from one centralised location. This is typically done through employees working from home, or from many small locations. Below is a list of 10 things that should be considered when setting up a virtual call centre.
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How Can My Call Centre Comply with TPS Regulations?

/ For Call Centres, TPS Compliant

TPS is an abbreviation of Telephone Preference Service, which is a service that was implemented in an attempt to allow individuals and businesses to register their request not to receive unsolicited sales and marketing calls. Individuals should register to the TPS, whilst businesses should register to corporate TPS. The TPS and CTPS are free services, and once registered, an individual or business should expect to not receive unsolicited calls within 28 days.
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Cold Calling – 4 Pitfalls UK Call Centres Must Avoid

/ For Call Centres, TPS Compliant

The Telephone Preference Service (TPS) is a free service that allows businesses to register their preference not to receive unsolicited sales and marketing calls. The TPS regulations are enforced by the Information Commissioners Office, who have the power to enforce financial penalties of up to £500,000. In order to safeguard your operation from fines such as this, you should utilise a service such as TPS Compliant from Nexbridge, which works by performing a real time look up against the TPS database to ensure that the number being dialled isn't TPS registered. If the dialled number is TPS registered, then the service will automatically block the call from being made.
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Business VoIP: Ten Questions to Ask Before Signing a Contract with Your Service Provider

/ For Call Centres, Interconnect, Telecoms & Data

With the vast number of VoIP (Voice over Internet Protocol) providers that are promoting their services on the internet, it can be extremely difficult to make a decision on which service provider to select. This list of 10 questions will assist you in making the right choice for your business, and avoid you being contracted to a provider that is unable to meet your requirements for the next 12 to 24 months.
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