How Resilient Is Your Call Centre’s Telecommunications Network?
The operational costs of a modern day call centre are significant, which means that the serious impact of any interruption of the day to day running of a call centre cannot be overstated. There are no interruptions that are more significant to any call centre than telecommunications problems, or a telecommunications outage. In short, if your agents can't make calls, they can't make sales, which will cause your organisation to hemorrhage money for the duration of the problem. Due to the significant impact that telecommunications issues can have, it is always important to question how resilient your telecommunications network is. Below are just some of the things you need to consider.
Read more