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Network Performance: Why CPS is the Wrong Measure

/ Interconnect, Telecoms & Data

One of the most common questions asked by customers of VoIP networks is "What level of CPS can your network handle?" CPS, or Calls Per Second is a term used widely in today's telecoms industry; you'll hear it in business meetings, presentations, sales pitches and in the conversations between technical network staff. But as it turns out, the number of calls per second is not actually the best indicator of network performance or call capacity. We got together with Simon Sharman, Technical Director at Nexbridge, to get the facts straight.
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Fundamentals of a High Quality Voice Network

/ For Call Centres, Interconnect, Telecoms & Data

Given that many business operations would grind to a halt if their telecommunications services developed a significant fault, or failed altogether, the importance of a reliable and high quality voice network cannot be understated. Given this fact, below are some fundamental requirements of a high quality voice network, which should be considered before contracting with any supplier of telecommunications service.
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