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nuisance calls

How You Can Protect Yourself from Receiving Nuisance Calls

/ Laws and Regulations, News and Updates

Nuisance calls can cause a great deal of disruption in people’s lives, particularly for those who are receiving unsolicited phone calls on a daily basis. Having your mobile unexpectedly vibrate during a meeting is bad enough, but it is the least of some people’s worries. Elderly people are often woken and panicked by unexpected calls from unfamiliar numbers. People waiting for important medical news about families can be caused severe distress. But even if you consider nuisance calls a slight annoyance you have to deal with every now and then, there are steps which you can take to reduce your likelihood of receiving them.
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How a Company Selling Nuisance-Call Blocking Services was Fined £40,000 for Making Nuisance Calls

/ Laws and Regulations, News and Updates, TPS Compliant

Nuisance calls are something which all companies should avoid at all costs. It doesn’t only hurt the people receiving them, but it hurts the telecommunications industry and its public perception. People never want to receive cold calls, but there have been cases of parents waiting for medical updates regarding their children, elderly people being awoken in fear in the night, and many, many more instances that are worse than just a mildly annoying disturbance as you’re doing your weekly shop. Still, even when only minor damage is caused, there is still inconvenience and upset which is always going to put companies’ relationships with their customers in jeopardy.
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Another £80,000 Fine Issued to Direct Assist for Nuisance Calls

/ Laws and Regulations, News and Updates, TPS Compliant

More tough enforcement by the ICO has emerged following a bout of unsolicited marketing calls made by Direct Assist Ltd; a personal injury claims company. The organisation had made a high volume of calls offering access to solicitors for consumers who hadn’t given their permission to be contacted. The ICO has revealed that almost all of the individuals who made complaints had previously registered their telephone numbers with the TPS. Over 800 individual complaints were made over a period of 19 months, giving the ICO more than enough evidence to issue a monetary penalty.
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Nuisance Calls – Action Required From All Angles

/ For Call Centres, Laws and Regulations, TPS Compliant

Nuisance calls have become a real talking point in the media recently. The issue has now earned ‘plague level’ status, with around 100,000 individual complaints made to the ICO last year. But cleaning up the industry will require the right actions from all parties, whether they be call centres, recipients of the calls, network operators, or the regulator. To clear things up we’ve suggested what we think is required from each angle in order to put an end to nuisance calls for good, and change the communications industry for the better...
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New EU-Wide Regulations on Data Protection – 5 Key Changes to Be Aware Of

/ Uncategorised

The European regulations on data protection haven’t changed much since 1995, but the way personal data flows between and within organisations definitely has. Technological developments have meant that personal data is now stored anywhere and everywhere, and it's moving around too. Seem far-fetched? Think about the amount of times you enter data about yourself into forms on websites and apps - that data is normally stored somewhere new, and is all too easily exchanged between different organisations. Think about how many times smartphone apps ask you to grant access to use your location - it's easy to forget how often we share personal data. The way this information flows within and between organisations has changed, and trends indicate that each generation becomes more comfortable than the last about sharing it.
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Real Time TPS Compliance for UK Call Centres

/ For Call Centres, TPS Compliant

The TPS/CTPS are free services that individuals or businesses can join to stop unsolicited calls. However, customers on the TPS/CTPS can be called if you have prior consent to do so. TPS is an acronym for Telephone Preference Service, which is regulated by the ICO (Information Commissioner's Office) and relates to (PERC) the Privacy Electronic Communications Regulations. In May 2011 the information commissioner was granted significantly extended, and enhanced powers enabling much swifter fines to be issued and greatly increased value (up to £500,000).
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Cold Calling – 4 Pitfalls UK Call Centres Must Avoid

/ For Call Centres, TPS Compliant

The Telephone Preference Service (TPS) is a free service that allows businesses to register their preference not to receive unsolicited sales and marketing calls. The TPS regulations are enforced by the Information Commissioners Office, who have the power to enforce financial penalties of up to £500,000. In order to safeguard your operation from fines such as this, you should utilise a service such as TPS Compliant from Nexbridge, which works by performing a real time look up against the TPS database to ensure that the number being dialled isn't TPS registered. If the dialled number is TPS registered, then the service will automatically block the call from being made.
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