Social Media and the UK Contact Centre
Social media is a term used to define the concept of the creation and exchange of user generated content via web based and mobile technologies. It is almost impossible to ignore the significant impact that social media has had on the every day lives of a large percentage of the worldwide population. Social media allows people to communicate in ways that have never truly been leveraged successfully by contact centres, however, based on some recent trends, this could all be about to change.
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