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tps compliance

How You Can Protect Yourself from Receiving Nuisance Calls

/ Laws and Regulations, News and Updates

Nuisance calls can cause a great deal of disruption in people’s lives, particularly for those who are receiving unsolicited phone calls on a daily basis. Having your mobile unexpectedly vibrate during a meeting is bad enough, but it is the least of some people’s worries. Elderly people are often woken and panicked by unexpected calls from unfamiliar numbers. People waiting for important medical news about families can be caused severe distress. But even if you consider nuisance calls a slight annoyance you have to deal with every now and then, there are steps which you can take to reduce your likelihood of receiving them.
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How a Company Selling Nuisance-Call Blocking Services was Fined £40,000 for Making Nuisance Calls

/ Laws and Regulations, News and Updates, TPS Compliant

Nuisance calls are something which all companies should avoid at all costs. It doesn’t only hurt the people receiving them, but it hurts the telecommunications industry and its public perception. People never want to receive cold calls, but there have been cases of parents waiting for medical updates regarding their children, elderly people being awoken in fear in the night, and many, many more instances that are worse than just a mildly annoying disturbance as you’re doing your weekly shop. Still, even when only minor damage is caused, there is still inconvenience and upset which is always going to put companies’ relationships with their customers in jeopardy.
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Another £80,000 Fine Issued to Direct Assist for Nuisance Calls


More tough enforcement by the ICO has emerged following a bout of unsolicited marketing calls made by Direct Assist Ltd; a personal injury claims company. The organisation had made a high volume of calls offering access to solicitors for consumers who hadn’t given their permission to be contacted. The ICO has revealed that almost all of the individuals who made complaints had previously registered their telephone numbers with the TPS. Over 800 individual complaints were made over a period of 19 months, giving the ICO more than enough evidence to issue a monetary penalty.
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The T.38 Fax Relay Standard – A Brief Overview.

/ For Call Centres, Interconnect, Telecoms & Data

Fax, also known as facsimile, involves the transmission of scanned material via electronic signals through a telephone system. Once this information has been transmitted, the device receiving the information (typically a fax machine) will convert the electronic signals into an image. The use of fax machines to transmit images and information has declined over recent years due to the emergence of internet based technologies such as email, however, there are many industries that still rely on faxes to transmit information such as financial records and signed contracts.
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The Importance of Voice Quality to Your Contact Centre

/ For Call Centres, Interconnect, Telecoms & Data

In the contact centre industry, the importance of consistently high call quality cannot be understated. It is, after all, the fundamental purpose of a contact centre to make outbound calls to individuals, and due to the significant overheads associated with a contact centre operation, they simply cannot afford to drop calls or have bad call quality at any time. The significance of dropped calls and bad call quality cannot be understated due to the severe impact that it can have on the contact centre operation. This article explores some considerations that are necessary to ensure that call quality doesn't adversely affect your operation.
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Real Time TPS Compliance for UK Call Centres

/ For Call Centres, TPS Compliant

The TPS/CTPS are free services that individuals or businesses can join to stop unsolicited calls. However, customers on the TPS/CTPS can be called if you have prior consent to do so. TPS is an acronym for Telephone Preference Service, which is regulated by the ICO (Information Commissioner's Office) and relates to (PERC) the Privacy Electronic Communications Regulations. In May 2011 the information commissioner was granted significantly extended, and enhanced powers enabling much swifter fines to be issued and greatly increased value (up to £500,000).
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