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TPS

Real Time TPS Compliance for UK Call Centres

/ For Call Centres, TPS Compliant

The TPS/CTPS are free services that individuals or businesses can join to stop unsolicited calls. However, customers on the TPS/CTPS can be called if you have prior consent to do so. TPS is an acronym for Telephone Preference Service, which is regulated by the ICO (Information Commissioner's Office) and relates to (PERC) the Privacy Electronic Communications Regulations. In May 2011 the information commissioner was granted significantly extended, and enhanced powers enabling much swifter fines to be issued and greatly increased value (up to £500,000).
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Why Does the Telephone Preference Service Exist?

/ For Call Centres, TPS Compliant

The Telephone Preference Service, or TPS, is an 'opt-out' register which prevents individuals from receiving unsolicited marketing calls. It's a free and extremely useful service used by a huge number of people - an estimated 17 million - to avoid these inconvenient calls, even being put to use by companies. This is thanks to the fact that the Corporate Telephone Preference Service (CTPS) was set up in June 2004, giving corporate businesses and organisations the chance to opt-out of being on the receiving end of unsolicited market calls. Also the legal definition of 'individual' includes SoleTraders and Partnerships (excluding Scotland), and so these have had the opportunity to register onto the TPS since May 1999. That is when the Telecommunications (Data Protection and Privacy) Regulations1999 came into action, allowing people to register to the list. The British direct marketing industry administers the list on behalf of Ofcom.
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Telephone Preference Service – How and Why Individuals Should Register

/ TPS Compliant

For many individuals, the inconvenience and nuisance caused by unsolicited telephone calls forces them into a situation where they feel it is necessary to investigate measures that will enable them to prevent calls of this nature being made to them. The only real option an individual has of taking action in order to stop unsolicited calls being made through to them is to register with the Telephone Preference Service (TPS).
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Why Is TPS Compliance More Important than Ever for UK Call Centres?

/ For Call Centres, TPS Compliant

TPS is an abbreviation for the Telephone Preference Service, which is a free service that gives individuals the opportunity to register their wish not to receive unsolicited sales and marketing calls. It is unlawful under the Privacy and Electronic Communications (EC Directive) Regulations (PECR), for companies to make direct marketing calls to individuals that have registered with the Telephone Preference Service. These regulations are enforced by the Information Commissioner, who has the power impose sanctions on a contact centre for serious breaches of PECR.
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