UK call centres
The Payment Card Industry Security Standards Council (PCI SSC) was formed in September 2006 with the purpose of improving the security of credit / debit card information throughout the process of a card transaction. The Payment Card Industry Security Standards Council are responsible for application and management of the Payment Card Industry Data Security Standard, which is the standards and requirements that are used to ensure that all organisations that process, store, or transmit their customers' card information, do so in a secure environment. PCI compliance applies to any organisation that processes payment via credit or debit card, regardless of their size.
Fax, also known as facsimile, involves the transmission of scanned material via electronic signals through a telephone system. Once this information has been transmitted, the device receiving the information (typically a fax machine) will convert the electronic signals into an image. The use of fax machines to transmit images and information has declined over recent years due to the emergence of internet based technologies such as email, however, there are many industries that still rely on faxes to transmit information such as financial records and signed contracts.
Within the UK, many of us will have come into contact with some variety of a call centre at some point in time, whether it be through making a call out to a call centre in order to speak to their insurance provider or bank for example, or perhaps they would have received a cold call from a call centre trying to sell them something. What many people don't realise is the history behind the call centres, and how their presence within the UK has fundamentally changed over time.