Interconnect with BT IP Exchange and other Tier 1 Carriers. Nexbridge offers high levels of redundancy and resilience.
Completion of this form is necessary for us to create the Schedule for your Nexbridge Agreement.
Should you require any assistance, please call us on 03456 800 800.
Please select the services you require:
Please select how you wish to use our Carrier Services:
Please select the access method required for connectivity to Nexbridge:
Please read this section carefully before selecting the option required.
Nexbridge provides access to public emergency call services for its SIP (VoIP) end user customers within the United Kingdom. When a VoIP customer dials 999 (or 112), the call is routed by Nexbridge to the national emergency operators who handle the call. The operator will ask for specific information to correctly route your call to the appropriate emergency agency. As the call is a VoIP call, the operator will also ask you to confirm your location. Please provide information requested promptly and clearly. The operator will then, based upon the information provided, route your call to one of the emergency agencies, such as:
VoIP 999/112 Emergency calls, will fail to work during an electrical power interruption or broadband provider failure, or if your account with Nexbridge or your broadband/IP transit provider has been suspended or terminated. It is recommended that you have an alternative method of contact for the Emergency Services such as a mobile phone or a traditional, wired phone (excluding wireless handsets) plugged into the PSTN for instances where a power outage or broadband failure occurs.
Nexbridge needs to ensure that any transmission of information to, and information held by, the Emergency Services Database, is accurate and up to date. We do, from time to time, require an audit of the customer site information we hold, and hence we require you to respond to requests for updated site location information within 48 hours of the request.
By default, traffic originated by automated diallers where the service provided by Nexbridge does not relate to an end user, and that end user does not have the facility to originate an emergency call, then access to emergency services would not normally be required. Where a call is made, however, a default network CLI will be allocated with default site location information provided by the customer, and with a VoIP flag set when updating the Emergency Services Location Database. In the scenario where a dialler is generating calls, it is highly recommended that you ensure that you/your agents have an alternative means of contacting the Emergency Services such as a PBX line, mobile phone or a traditional, wired phone plugged into the PSTN.
Nexbridge IDA or Dial-in Access Customers must ensure that their PBX routes 999/112 out via their primary service provider to ensure location information and originating provider details are correct when a 999/112 call is received by the emergency operator. Nexbridge DOES NOT route 999/112 emergency calls via IDA.
Where a connection to the Nexbridge Network is provided for VoIP wholesale connectivity and the calling line identity of the caller is not from a Nexbridge number range or is not a number imported via number portability, then unless otherwise agreed, the connectivity does not include routing of 999/112 emergency service traffic.
Please supply the anticipated outbound ACD (average call duration) and ASR (answer-seizure ratio, i.e. the percentage of calls answered). Please note that we would not normally accept traffic with an ACD less than 20 seconds or an ASR less than 50%.
Please supply the total outbound minutes per month anticipated at the start of the Agreement.
Please supply the full name, email address and telephone number for the principal contacts associated with the Agreement:
Please enter the full name of the person who is duly authorised to sign the Agreement: