Agreement Schedule

Completion of this form is necessary for us to create the Schedule for your Nexbridge Agreement.

Should you require any assistance, please call us on 03456 800 800.

Business Details









Service Order

Please select the services you require:



You must select at least one service.

Please select how you wish to use our Carrier Services:




Access Method

Please select the access method required for connectivity to Nexbridge:






Customer Information




Commencement Date


Emergency Services

Please read this section carefully before selecting the option required.

Nexbridge provides access to public emergency call services for its SIP (VoIP) end user customers within the United Kingdom. When a VoIP customer dials 999 (or 112), the call is routed by Nexbridge to the national emergency operators who handle the call. The operator will ask for specific information to correctly route your call to the appropriate emergency agency. As the call is a VoIP call, the operator will also ask you to confirm your location. Please provide information requested promptly and clearly. The operator will then, based upon the information provided, route your call to one of the emergency agencies, such as:

  • Police
  • Fire Brigade
  • Ambulance
  • Coastguard/Lifeboat
  • Mountain/Cave Rescue

Power Outage/Broadband Failure

VoIP 999/112 Emergency calls, will fail to work during an electrical power interruption or broadband provider failure, or if your account with Nexbridge or your broadband/IP transit provider has been suspended or terminated. It is recommended that you have an alternative method of contact for the Emergency Services such as a mobile phone or a traditional, wired phone (excluding wireless handsets) plugged into the PSTN for instances where a power outage or broadband failure occurs.

Customer 999/112 Location Information

Nexbridge needs to ensure that any transmission of information to, and information held by, the Emergency Services Database, is accurate and up to date. We do, from time to time, require an audit of the customer site information we hold, and hence we require you to respond to requests for updated site location information within 48 hours of the request.

Automated Diallers and 999/112

By default, traffic originated by automated diallers where the service provided by Nexbridge does not relate to an end user, and that end user does not have the facility to originate an emergency call, then access to emergency services would not normally be required. Where a call is made, however, a default network CLI will be allocated with default site location information provided by the customer, and with a VoIP flag set when updating the Emergency Services Location Database. In the scenario where a dialler is generating calls, it is highly recommended that you ensure that you/your agents have an alternative means of contacting the Emergency Services such as a PBX line, mobile phone or a traditional, wired phone plugged into the PSTN.

Indirect Access (IDA) / Dial-in Access (Non-VoIP Access)

Nexbridge IDA or Dial-in Access Customers must ensure that their PBX routes 999/112 out via their primary service provider to ensure location information and originating provider details are correct when a 999/112 call is received by the emergency operator. Nexbridge DOES NOT route 999/112 emergency calls via IDA.

Carrier/Aggregate Connected Customers

Where a connection to the Nexbridge Network is provided for VoIP wholesale connectivity and the calling line identity of the caller is not from a Nexbridge number range or is not a number imported via number portability, then unless otherwise agreed, the connectivity does not include routing of 999/112 emergency service traffic.

Please tick all the options below that apply to you.

I hereby confirm that I use VoIP access and wish Nexbridge Communications Limited to provide 999/112 emergency call access for this type of traffic. I agree to comply with all requests for updated information as required in accordance with this schedule.

I hereby confirm that I use VoIP access but DO NOT wish Nexbridge Communications Limited to provide 999/112 emergency call access for this type of traffic. I have consulted with the end users of my company’s services, and confirm that alternative arrangements have been made to handle emergency call traffic via other means (e.g. mobile phone, PSTN landline via an alternative communications provider).

I hereby confirm that I use non-VoIP access and understand that Nexbridge Communications Limited DO NOT route 999/112 emergency calls for this type of traffic. I have consulted with the end users of my company’s services, and confirm that alternative arrangements have been made to handle emergency call traffic via other means (e.g. mobile phone, PSTN landline via an alternative communications provider).

Traffic Forecast

Please supply the anticipated outbound ACD (average call duration) and ASR (answer-seizure ratio, i.e. the percentage of calls answered). Please note that we would not normally accept traffic with an ACD less than 20 seconds or an ASR less than 50%.


seconds

%

Please supply the total outbound minutes per month anticipated at the start of the Agreement.







Senior Managers

Please supply the full name, email address and telephone number for the principal contacts associated with the Agreement:

Primary Contact info_outline









Accounts Contact info_outline







Technical Contact info_outline









Invoices


Data Processing

For further details regarding this section, please refer to our privacy policy.

Personal Data

  • Calling Line Identification (CLI) details info_outline
  • Call details (time, duration) info_outline
  • Addresses info_outline
  • Email addresses info_outline
  • Phone numbers info_outline
  • Login / credentials info_outline
  • System access / usage / authorisation datainfo_outline
  • Cookies / IP addresses info_outline

Categories of Data Subjects

  • Customers of the reseller info_outline
  • End users of the services info_outline
  • Employees and workers of the reseller and end users info_outline
  • Employees of the reseller’s actual and potential customers including but not limited to distributors, resellers, suppliers and providers info_outline
  • Employees of the reseller’s subcontractors, agents, consultants and other professional experts and other types of partners and providers info_outline
  • Customers of the customer info_outline
  • End users of the services info_outline
  • Employees and workers of the customer and end users info_outline
  • Employees of the customer’s actual and potential customers including but not limited to distributors, customers, suppliers and providers info_outline
  • Employees of the customer’s subcontractors, agents, consultants and other professional experts and other types of partners and providers info_outline

Signatory

Please enter the full name of the person who is duly authorised to sign the Agreement:


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