Codes of Practice

Generic Code of Practice

Generic Code of PracticeThis document includes Nexbridge’s Basic Code of Practice for Small Business Customers and Code of Practice for Premium Rate Services and NTS Calls. Available in other formats on request.

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Code of Practice on Complaint Handling and Dispute Resolution

Generic Code of PracticeThis document includes Nexbridge’s processes for customer complaints and dispute resolutions. Available in other formats on request.

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Ofcom’s General Conditions of Entitlement have recently been updated, and Nexbridge is required to make its customers aware. – specifically the General Condition (GC) related to switching services and/or communications providers. Please, therefore, refer to the following link to GC22 “Service migrations and home moves” which aims to protect domestic and small business customers during the process of switching their landline and/or broadband services, either when moving from one communications provider to another, or staying with the same communications provider when moving location, or changing services with the same communications provider.

https://www.ofcom.org.uk/__data/assets/pdf_file/0029/129197/General-Condition-C7-Switching.pdf

If you have any questions regarding this information, please contact your Nexbridge account manager.