10 Essential Customer Service Skills For Call Agents

/ For Call Centres, Telecoms & Data

Call centre agents are on the front lines of customer service, appointed with the demanding duty of pleasing and appeasing customers. With countless scenarios which may arise during a customer service exchange, it is vital that agents be versatile and equipped with a strong skill set in order to handle the complexity of the task. Below are the top ten customer service skills which agents should all posses in order deliver the best service possible to their clients.
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How to be the best telemarketer

/ Telecoms & Data

The role of a telemarketer is to sell a product or service over a telephone call. These sales agents only have a few seconds to convince a potential client to remain on the line, therefore it is important for them to evolve a strong set of sales skills. The most successful telemarketers are those who truly know their products and hold the ability to answer detailed and complex questions about them.
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Is Artificial Intelligence Coming to Contact Centres?

/ For Call Centres, News and Updates, Telecoms & Data

Artificial Intelligence is a technology which has been growing exponentially, both in its development and in its mounting implementations. It no longer seems such an abstract concept, or one better suited to clinical rooms and metallic-clad cyborgs on the silver screen. In fact, Artificial Intelligence seems to be finding its place in contact centres, one of the staples of everyday business.
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Zip Across the World in Seconds in a Shipping Container

/ News and Updates

Are we finally living in the future? Disgruntled Tweets bemoaning society’s arrival in the age of the selfie and hybrid, glitter-covered, viral food-trends rather than hover-cars and holiday homes on Mars seem to be flung into cyberspace every day. This month, an art project tapped into these dreams and, combining them with our more mundane, everyday, industrial reality, unveiled a creation which seems straight out of a sci-fi blockbuster.
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How to personalise your customer experience

/ For Call Centres

Call centres handle huge volumes of calls on a daily basis and as a result of the sheer size and scale of the operations which go on, businesses often adopt a ‘one size fits all’ approach when it comes to handling their customer service. However, consumers today are seeking a more personalised experience, therefore making it imperative for companies to tailor their customers’ experience in order to drive consumer loyalty and future sales.
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Vital Strategies for Effective Telemarketing

/ For Call Centres, Telecoms & Data, Uncategorised

Telemarketing can be a challenging practice, with many agents fearing rejection and potential customers growing more weary of irritating callers. However, effective telemarketing should never be about aggravating clients and come across aggressively. When agents are trained appropriately, honest and more relaxed in their approach, even those leads which have been skeptical in the past may be converted into loyal customers. Below are a few golden rules for effective telemarketing strategies which call agents should aspire to follow.
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Fashion Merges with NYC Subcultures and SMS Marketing Campaigns: Alexander Wang, Adidas Originals, and Text to Buy

/ Bulk SMS Delivery, News and Updates

Some people might hear words like ‘telecommunications’, ‘SMS marketing’, and ’short code’ and feel baffled or bored. ‘This is the world of techies and entrepreneurs!’ they may protest. But they’d be wrong.
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How to improve communication in your team

/ Conference Calling, For Call Centres, Telecoms & Data

A team that doesn’t communicate successfully is like a car engine which has been broken down into its individual parts. Even if all are in great woking order and looked after, without the rest of the engine components, the individual parts can’t complete what they are supposed to. A team in your business is no different - each member will be working on their own individual projects, however all these tasks combined create the complete picture. Through the implementation of an ongoing communication strategy, every project is far more likely to succeed and run smoothly.
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4 Tips to Calm Irate Customers

/ For Call Centres, Telecoms & Data

All of us have experienced dissatisfaction in a particular product or certain service at some point in our lives. That unsettling feeling that we have been lied to and taken for a fool. Although some of us may be able to let these feelings pass very quickly, there are a number of people who find it very difficult to just let and insist on making those they feel responsible aware of how they feel. Of course, if a customer hasn’t received the standards which they were promised then they are entirely within their rights to raise this issue with a number of staff, however, handling irate customers is one of the greatest challenges for businesses to face.
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What’s Going on with Robocalls?

We all know how irritating, inconvenient, and infuriating receiving unsolicited telemarketing calls can be. You’re trying to go about your daily life, walking your dog, having a shower, making dinner, when suddenly your phone starts unexpectedly ringing. Dropping whatever you’re doing to find out who could need you so out of the blue, you scramble to answer it only to hear a complete stranger down the line, often reciting personal facts about you, an addition which makes the entire experience all the more disconcerting and uncomfortable.
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