Blog

Vital Strategies for Effective Telemarketing

/ For Call Centres, Telecoms & Data, Uncategorised

Telemarketing can be a challenging practice, with many agents fearing rejection and potential customers growing more weary of irritating callers. However, effective telemarketing should never be about aggravating clients and come across aggressively. When agents are trained appropriately, honest and more relaxed in their approach, even those leads which have been skeptical in the past may be converted into loyal customers. Below are a few golden rules for effective telemarketing strategies which call agents should aspire to follow.
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Fashion Merges with NYC Subcultures and SMS Marketing Campaigns: Alexander Wang, Adidas Originals, and Text to Buy

/ Bulk SMS Delivery, News and Updates

Some people might hear words like ‘telecommunications’, ‘SMS marketing’, and ’short code’ and feel baffled or bored. ‘This is the world of techies and entrepreneurs!’ they may protest. But they’d be wrong.
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How to improve communication in your team

/ Conference Calling, For Call Centres, Telecoms & Data

A team that doesn’t communicate successfully is like a car engine which has been broken down into its individual parts. Even if all are in great woking order and looked after, without the rest of the engine components, the individual parts can’t complete what they are supposed to. A team in your business is no different - each member will be working on their own individual projects, however all these tasks combined create the complete picture. Through the implementation of an ongoing communication strategy, every project is far more likely to succeed and run smoothly.
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4 Tips to Calm Irate Customers

/ For Call Centres, Telecoms & Data

All of us have experienced dissatisfaction in a particular product or certain service at some point in our lives. That unsettling feeling that we have been lied to and taken for a fool. Although some of us may be able to let these feelings pass very quickly, there are a number of people who find it very difficult to just let and insist on making those they feel responsible aware of how they feel. Of course, if a customer hasn’t received the standards which they were promised then they are entirely within their rights to raise this issue with a number of staff, however, handling irate customers is one of the greatest challenges for businesses to face.
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What’s Going on with Robocalls?


We all know how irritating, inconvenient, and infuriating receiving unsolicited telemarketing calls can be. You’re trying to go about your daily life, walking your dog, having a shower, making dinner, when suddenly your phone starts unexpectedly ringing. Dropping whatever you’re doing to find out who could need you so out of the blue, you scramble to answer it only to hear a complete stranger down the line, often reciting personal facts about you, an addition which makes the entire experience all the more disconcerting and uncomfortable.
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Making sure your sales calls aren’t going unheard

/ For Call Centres, Telecoms & Data

It can be difficult to strike the right balance with sales calls - you have to ensure you are catering to the customer whilst also ensuring you are getting your own point across in order to successfully close the sale. This can prove tricky for even the most seasoned of sales workers.
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Call Centre Mistakes that Drive Customers Crazy

/ For Call Centres, Telecoms & Data

With the increasing level of call centre technology available for businesses, caller’s customer service expectations are at an all-time high. Customers today feel that they should not have to tolerate sub-par services, and many are prepared to take their commerce elsewhere. If you want to ensure that your business avoids falling victim to this then check out three things below you should steer clear of doing.
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Charitable Corporate Sponsorship: What, Why, and How?

/ News and Updates

For-profit corporations exist, unsurprisingly, to generate profit. But these organisations do have some ethical responsibilities too, which different companies view with varying degrees of importance.
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Preparing for the General Data Protection Regulation

/ Laws and Regulations, News and Updates

In the wake of the WannaCry cyberattacks, being vigilant and careful with online security, particularly where it pertains to individuals’ personal data, is more relevant and crucial than ever. There can be no hiding from the fact that cybercrime poses a very real, very serious, and potentially catastrophic threat. If this weren’t reason enough to tighten your attitude to your customers’ personal data, the EU will soon be ensuring that you do so. There is now less than a year remaining the EU General Data Protection Regulation (GDPR) replaces similar data protection directives the EU implemented in 1995. By 25th May 2018, your company must be fully compliant.
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Top Benefits of Virtual Call Centres

/ For Call Centres, Telecoms & Data

In order to succeed, it is vital for businesses to provide excellent customer service to maintain loyal and satisfied customers. Research suggests that consumers still prefer telephonic communication over email and webchats when they need issues resolving. An estimated 30% of us also make at least three calls a month in order to get in touch with a customer care team. And two thirds of customers have said that they would be willing to change their service providers solely to receive a better customer service experience.
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