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Contact Centres

Is Artificial Intelligence Coming to Contact Centres?

/ For Call Centres, News and Updates, Telecoms & Data

Artificial Intelligence is a technology which has been growing exponentially, both in its development and in its mounting implementations. It no longer seems such an abstract concept, or one better suited to clinical rooms and metallic-clad cyborgs on the silver screen. In fact, Artificial Intelligence seems to be finding its place in contact centres, one of the staples of everyday business.
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