10 Essential Customer Service Skills For Call Agents
Call centre agents are on the front lines of customer service, appointed with the demanding duty of pleasing and appeasing customers. With countless scenarios which may arise during a customer service exchange, it is vital that agents be versatile and equipped with a strong skill set in order to handle the complexity of the task. Below are the top ten customer service skills which agents should all posses in order deliver the best service possible to their clients.
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