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What Is a softswitch? Why Should Communications Providers Consider Taking a Softswitch Partition with Nexbridge?

/ For Call Centres

Historically, routing telephone calls was a manual task that was carried out by telephone operators using physical switchboards, but as technology improved over a number of years, this whole process has been replaced by purpose built computer hardware. More recently, with the emergence of VoIP telephony, technology has progressed to a level where a computer server is able to run custom software that allows it to handle and distribute telephone calls. This type of server is known as a Softswitch.
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