Blog
Updates to Nuisance Calls Regulations and Mandatory CLI Presentation
The Department for Culture, Media and Sport (DCMS) is going to completely remove a legal threshold that must be met before the ICO can issue fines to companies that conduct nuisance calls. In a recent statement, Information Commissioner Christopher Grayham described the current regulations as a "licence for spammers and scammers”, explaining that the new changes to be introduced give consumers a chance to fight back. The statement followed confirmation from the DCMS that changes to the law regarding nuisance calls will take effect from the 6th of April.
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Nuisance Calls – Important and Imminent Changes to the Law
You may have seen on BBC Breakfast today, the BBC and various other news sites, reference to up and coming changes in the legal position regarding the handling of nuisance call complaints.
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Regulatory Update – ICO Privacy Seals
The ICO has announced it will go ahead with the implementation of its privacy seal schemes. This will mean companies can receive a "stamp of approval" regarding data protection regulations, which will prove that they are serious about their customers' personal data. Organisations that show good practice will be awarded the privacy seal by ICO approved third party schemes, which will be designed to operate in different sectors/industries. The ICO has stated that some of these schemes could be operational as early as 2016.
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Contact Centre Trend Spotting – New Report From Business Systems
Predicting major changes in the contact centre industry can be difficult, but a recent report by business systems has uncovered some interesting trends and predictions by surveying over 100 individual contact centres. Questions regarding demographics, strategy, obstacles, and future investments were used to get a snapshot of the industry as it currently stands, and to examine what contact centre professionals are planning for the year ahead.
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3 of the Most Overlooked Factors Vital to Outbound Campaigns
For contact centres, outbound campaigns are now highly sophisticated. Businesses are utilising new technologies as their benefits are realised, and strategies are changing and adapting in response to consumer behaviour. Most outbound campaign managers are aware of this, and have a good idea of what they think is required for their campaign to be a success.
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New EU-Wide Regulations on Data Protection – 5 Key Changes to Be Aware Of
The European regulations on data protection haven’t changed much since 1995, but the way personal data flows between and within organisations definitely has. Technological developments have meant that personal data is now stored anywhere and everywhere, and it's moving around too. Seem far-fetched? Think about the amount of times you enter data about yourself into forms on websites and apps - that data is normally stored somewhere new, and is all too easily exchanged between different organisations. Think about how many times smartphone apps ask you to grant access to use your location - it's easy to forget how often we share personal data. The way this information flows within and between organisations has changed, and trends indicate that each generation becomes more comfortable than the last about sharing it.
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Nuisance Calls Crackdown Gaining Momentum – More Fines Issued and Tougher Regulations Imminent
The supposed UK 'nuisance calls crackdown' seems to be gaining momentum, following the DCMS's Nuisance Calls Action Plan and the recent independent report by Which?. The ICO is stepping up its issuing of penalties, and tougher regulations for offending firms are likely to be passed in the coming year.
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The Importance of Quality Call Data for Campaign Success
Hundreds of businesses conduct high volume outbound calls for their sales and marketing campaigns, and campaign managers understand that proper planning and implementation is key to success.
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Why Use SMS to Reach Your Client Base?
With the continual and fast paced development of mobile communications we see today, businesses need to keep track of, and capitalise on the ways their customers communicate whilst on the move. But despite the huge growth in the use of instant messaging applications such as Whatsapp and Skype, using SMS is still thought to be one of the best ways to broadcast a written message to a large client base.
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What Is IDA?
In order to stay competitive in business, it is essential to have a choice of suppliers so that you are always able to source the best prices, and this is particularly true in the telecommunications industry where prices can fluctuate considerably between providers every month for landline and mobile calls. Therefore, having a choice of telecommunications providers can offer significant cost savings for any business, but it is having the power to choose which calls to send to each provider that is an extremely valuable commodity - that is where IDA can help.
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