Due to the emergence of SIP based telephony and Softswitch technology, coupled with the recent reduction in mobile termination rates, Nexbridge are able to offer some of the most competitive call charges in the industry. Our call charges are so competitive that many contact centres have found our call charges cheaper than their current call charges.
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When running a call centre, or a team of call centre agents, it can be difficult at times to understand changes in performance and agent morale. Read more
IP telephony (Internet Protocol telephony) uses the internet to deliver calls as packets of data on shared lines. Also know as VOIP it is the real-time transmission of voice signals over the internet or private data network. Read more
Fax, also known as facsimile, involves the transmission of scanned material via electronic signals through a telephone system. Once this information has been transmitted, the device receiving the information (typically a fax machine) will convert the electronic signals into an image. The use of fax machines to transmit images and information has declined over recent years due to the emergence of internet based technologies such as email, however, there are many industries that still rely on faxes to transmit information such as financial records and signed contracts. Read more
In the contact centre industry, the importance of consistently high call quality cannot be understated. It is, after all, the fundamental purpose of a contact centre to make outbound calls to individuals, and due to the significant overheads associated with a contact centre operation, they simply cannot afford to drop calls or have bad call quality at any time. The significance of dropped calls and bad call quality cannot be understated due to the severe impact that it can have on the contact centre operation. This article explores some considerations that are necessary to ensure that call quality doesn't adversely affect your operation. Read more
Telecommunications is perhaps the most important service that is provided within any business, as it will almost certainly causes the most disruption when an issues manifests, or in the event of a full blown telecommunications outage. In the event of a full service outage, not only are your workforce unable to make outbound telephone calls, which will impact on your ability to sell your services, but your customers are also unable to get in contact with you. Given these facts, the importance of resiliency and redundancy of any IP telecoms network warrants careful consideration to ensure you are not put in a situation where your business grinds to a holt due to telephony issues. Here are some things to consider questioning of your existing provider, or any new IP based provider. Read more
A Codec (coder-decoder) is a a piece of software that is used to compress or convert an analogue voice signal into a digitally encoded version that is ready for transmission. Once the data has been received, the receiving codec will convert the digitally encoded version of the voice signal, back into an analogue signal. Codecs, and the associated call quality can vary significantly following compression and transmission, which offers the organisations using them the flexibility to choose a codec that allows them to optimise the bandwidth and computational power that they have available. Read more
Founded in 1981, the Federation of Communication Services (FCS) is the trade association for the communications services industry, and aims to provide a voice for the businesses that deliver innovation into the UK communication market. The FCS represents the interests of UK businesses that deliver products and services to customers via radio, fixed and IP telephony, as well as mobile telephony. Read more
All telephone numbers within the UK are allocated and managed by the communications regulator, Ofcom. Ofcom has stipulated that providers of a PECN (Public Electronic Communications Network) or PECS (Public Electronic Communications Service) can be allocated telephone numbers, and both of these terms are clearly defined in Section 32 of the Communications Act 2003. Read more
In 2005, the OpenSER project was created by Bogdan-Andrei Lancu of Voice System, and it quickly became recognised as one of the most proficient, powerful, and well known of all open-source SIP proxies. In 2008, due to trademark issues regarding the OpenSER name, Voice System renamed OpenSER as OpenSIPS. OpenSIPS is simply an acronym of Open Session Initiation Protocol Server, which is an open source implementation of a GPLed SIP server. Open source simply means that a product is completely accessible from a design and implementation perspective, and can be distributed free of charge. Read more
