Due to the emergence of SIP based telephony and Softswitch technology, coupled with the recent reduction in mobile termination rates, Nexbridge are able to offer some of the most competitive call charges in the industry. Our call charges are so competitive that many contact centres have found our call charges cheaper than their current call charges.
A virtual call centre is a concept whereby call centre agents do not operate from a single location, but are geographically dispersed instead of operating from work stations within their employer's premises. Typically this scenario works by having all of your call centre agents working from home, or alternatively in smaller groups. This setup doesn't have any impact on the ability of a customer being able to contact one of your contact centre, as calls will automatically be distributed to the remote locations wherever they may be. Many organisations choose this model for a variety of business benefits, including: