arrow_back_ios Back to blog

Laws and Regulations

ICO Annual Report – Will we see a drop in complaints?

/ Laws and Regulations, News and Updates

The ICO has recently released its Annual Report and Financial Statements for 2014/15. With regards to the Privacy and Electronic Communications Regulations (PECR), a total of 180,000 concerns were reported by the public over the last year. The Information Commissioner however, is confident that the enhanced powers that were granted by the Government in April will allow them to "nail more of these merchants of menace" - those merchants of menace being the companies who make unsolicited marketing calls and texts to consumers.
Read more

How the Changes to Call Charges Affect You

/ Communications Resellers, For Call Centres, Laws and Regulations, News and Updates, Telecoms & Data

On the 1st of July 2015 Ofcom introduced a significant change in the way consumers are charged for dialling service telephone numbers (that's any number beginning with 084, 087, 09 or 118). In order to make things clearer for callers, organisations are now required to state a totally new charging structure wherever they advertise such numbers. Before the 1st July, calls to service numbers tended to be advertised in a certain way:
Read more

Getting Consent to Send Marketing – Are You Compliant?

/ Laws and Regulations

Consent is all about someone giving their permission for something to happen. Which all sounds very simple: someone either consents to something or they don’t. But did you know that the ICO’s guidance contains 3 full pages defining exactly what it means to give ‘consent’ to receive direct marketing communications?
Read more

Another £80,000 Fine Issued to Direct Assist for Nuisance Calls

/ Laws and Regulations, News and Updates, TPS Compliant

More tough enforcement by the ICO has emerged following a bout of unsolicited marketing calls made by Direct Assist Ltd; a personal injury claims company. The organisation had made a high volume of calls offering access to solicitors for consumers who hadn’t given their permission to be contacted. The ICO has revealed that almost all of the individuals who made complaints had previously registered their telephone numbers with the TPS. Over 800 individual complaints were made over a period of 19 months, giving the ICO more than enough evidence to issue a monetary penalty.
Read more

Nuisance Calls – Action Required From All Angles

/ For Call Centres, Laws and Regulations, TPS Compliant

Nuisance calls have become a real talking point in the media recently. The issue has now earned ‘plague level’ status, with around 100,000 individual complaints made to the ICO last year. But cleaning up the industry will require the right actions from all parties, whether they be call centres, recipients of the calls, network operators, or the regulator. To clear things up we’ve suggested what we think is required from each angle in order to put an end to nuisance calls for good, and change the communications industry for the better...
Read more

Updates to Nuisance Calls Regulations and Mandatory CLI Presentation

/ Laws and Regulations, News and Updates

The Department for Culture, Media and Sport (DCMS) is going to completely remove a legal threshold that must be met before the ICO can issue fines to companies that conduct nuisance calls. In a recent statement, Information Commissioner Christopher Grayham described the current regulations as a "licence for spammers and scammers”, explaining that the new changes to be introduced give consumers a chance to fight back. The statement followed confirmation from the DCMS that changes to the law regarding nuisance calls will take effect from the 6th of April.
Read more
« Previous Page — Next Page »