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News and Updates

ICO Annual Report – Will we see a drop in complaints?

/ Laws and Regulations, News and Updates

The ICO has recently released its Annual Report and Financial Statements for 2014/15. With regards to the Privacy and Electronic Communications Regulations (PECR), a total of 180,000 concerns were reported by the public over the last year. The Information Commissioner however, is confident that the enhanced powers that were granted by the Government in April will allow them to "nail more of these merchants of menace" - those merchants of menace being the companies who make unsolicited marketing calls and texts to consumers.
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How the Changes to Call Charges Affect You

On the 1st of July 2015 Ofcom introduced a significant change in the way consumers are charged for dialling service telephone numbers (that's any number beginning with 084, 087, 09 or 118). In order to make things clearer for callers, organisations are now required to state a totally new charging structure wherever they advertise such numbers. Before the 1st July, calls to service numbers tended to be advertised in a certain way:
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iConsole Customer Interface – We’re Almost There

/ News and Updates

As mentioned in a previous post, Nexbridge is currently redeveloping iConsole - the customer interface that lets Nexbridge customers view and manage their usage and other aspects of their accounts. Our development team have been working very hard to build an interface that has a real focus on ease of use and simplicity.  
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VoIP Calls Introduced by Biggest Mobile Messaging App

/ News and Updates, Telecoms & Data

Back in 2007, two Yahoo! employees took a break from work to go travelling in South America with their savings. This trip was to spark discussions about a new mobile application based on status updates. Two years later, Jan Koum and Brian Acton founded WhatsApp, which has now evolved into the biggest mobile messaging app in the world. After an international beta trial, and an invite-only version of their new update, WhatsApp have now added VoIP calls into the mix for their 700 million monthly active users.
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Another £80,000 Fine Issued to Direct Assist for Nuisance Calls

More tough enforcement by the ICO has emerged following a bout of unsolicited marketing calls made by Direct Assist Ltd; a personal injury claims company. The organisation had made a high volume of calls offering access to solicitors for consumers who hadn’t given their permission to be contacted. The ICO has revealed that almost all of the individuals who made complaints had previously registered their telephone numbers with the TPS. Over 800 individual complaints were made over a period of 19 months, giving the ICO more than enough evidence to issue a monetary penalty.
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