Government creates consultation on CLI transparency
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News and Updates
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Record Fine Issued to Green Energy Company for Nuisance Calls
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Rogue Scammers Are Exploiting the Nuisance Calls Problem
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ICO Annual Report – Will we see a drop in complaints?
The ICO has recently released its Annual Report and Financial Statements for 2014/15. With regards to the Privacy and Electronic Communications Regulations (PECR), a total of 180,000 concerns were reported by the public over the last year. The Information Commissioner however, is confident that the enhanced powers that were granted by the Government in April will allow them to "nail more of these merchants of menace" - those merchants of menace being the companies who make unsolicited marketing calls and texts to consumers.
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Financial Sector Banned from Using 0845 Numbers for Customer Services
The FCA (Financial Conduct Authority) have announced their UK-wide ban on premium rate numbers and other non-standard numbers for financial services firms.
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How the Changes to Call Charges Affect You
/ Communications Resellers, For Call Centres, Laws and Regulations, News and Updates, Telecoms & Data
On the 1st of July 2015 Ofcom introduced a significant change in the way consumers are charged for dialling service telephone numbers (that's any number beginning with 084, 087, 09 or 118). In order to make things clearer for callers, organisations are now required to state a totally new charging structure wherever they advertise such numbers. Before the 1st July, calls to service numbers tended to be advertised in a certain way:
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iConsole Customer Interface – We’re Almost There
As mentioned in a previous post, Nexbridge is currently redeveloping iConsole - the customer interface that lets Nexbridge customers view and manage their usage and other aspects of their accounts. Our development team have been working very hard to build an interface that has a real focus on ease of use and simplicity. Read more
Ofcom Request Input from Call Centre Professionals
Are you a call centre manager, supervisor or other decision maker? If so, Ofcom want to hear your feedback regarding silent and abandoned calls, and the regulations that control them. Ofcom's outbound contact centre survey is ending soon, so spare some time to give your feedback and help improve the industry you work in!
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VoIP Calls Introduced by Biggest Mobile Messaging App
Back in 2007, two Yahoo! employees took a break from work to go travelling in South America with their savings. This trip was to spark discussions about a new mobile application based on status updates. Two years later, Jan Koum and Brian Acton founded WhatsApp, which has now evolved into the biggest mobile messaging app in the world. After an international beta trial, and an invite-only version of their new update, WhatsApp have now added VoIP calls into the mix for their 700 million monthly active users.Read more
Another £80,000 Fine Issued to Direct Assist for Nuisance Calls
More tough enforcement by the ICO has emerged following a bout of unsolicited marketing calls made by Direct Assist Ltd; a personal injury claims company. The organisation had made a high volume of calls offering access to solicitors for consumers who hadn’t given their permission to be contacted. The ICO has revealed that almost all of the individuals who made complaints had previously registered their telephone numbers with the TPS. Over 800 individual complaints were made over a period of 19 months, giving the ICO more than enough evidence to issue a monetary penalty. Read more